...first line maintenance and care
for your equipment infrastructure.

Metric Group Ltd is a responsible and respected British Company with over forty years experience within the Parking Industry (over 100 years designing and producing ticket issuing machines for bus, train and revenue controls) and manufacture and maintain to a consistently high standard. The company is certified to ISO 9001:2008, ISO14001, ISO27001.

Our aim is to provide a service which will allow the parking operator to concentrate on their core business of enforcement and control, whilst we maintain and care for the equipment infrastructure.

Metric Plus is our new service which is designed to allow the parking operator peace of
mind and maximum up time of their equipment. The services we can provide are: -

 

• Real-Time monitoring service
• Comprehensive maintenance
• Fastest possible response
• Ticket stock managed and maintained
• Cash collection services*
• Comprehensive on-line reporting via Web ASLAN
• Fixed regular payment structures
• Flexible leasing options

* Not available in all areas of UK

Metric’s philosophy is simple

We aim to produce quality products and provide a first class service to the parking industry, concentrating on developing parking solutions and services to our customers that will result in long-term partnerships.

How it works: -

1. Metric supply and install the equipment to the parking operators specification.
2. The machine(s) is then linked back to our Headquarters and monitored by the Service Department. All machines send information via mobile phone technology (GPRS) the moment an alert state is generated.
    
3. On receiving an alert which requires our attention, i.e. tickets low. The service desk will schedule a task for the nearest engineer. All engineers have a mobile device installed in their vehicle which schedules workload and tracks and updates inventory
    
4. On completion of the task the engineer verifies this electronically and an email is sent directly to the customer, informing them of the time and date of completion with any appropriate notes.
    
    
5. The customer has their own personal web service (Web ASLAN) which hosts their machine data. This site is used for generating reports, auditing machine revenue and monitoring machine performance.

For more details call: 01793 647800