Service

It's the Back-up our Customers Rely on

Metric service is second to none. A team of 50 on-street engineers linked to the Data-Track system are available nationwide for rapid call-out around the clock. Each engineer has the backing of the Product Support engineering team to trouble-shoot any areas of difficulty. Tailor-made service contracts are available to suit all customer requirement.

Networked central management system

The unique ASLAN Networked central management system developed in-house by Metric, is available for use on Windows server and client platforms.
This extremely flexible system allows two-way communication between a central computer and individual or groups of pay and display machines.

Using a series of linkable software solutions, systems can be integrated with customer networks and have complete compatibility with Microsoft Office. Already, over 100 major networked systems use ASLAN to link to over 10,000 machines, proving Metric to be the industry leader in this field.

SYSTEMS SUPPORT

To complement the ASLAN solutions, Metric provide full systems support, through their helpdesk, remote connectivity and on-site services. A team of experienced systems engineers offer a comprehensive and professional service, ensuring our customers get the most from ASLAN. Flexible systems support contracts are available to cover the varying levels of customer requirements from todays backoffice systems.

Training

Full technical training is offered to all our customers either 'in-house' or 'on-site'. These organised and highly structured training courses suit technical, systems and commercial staff alike.