Graduate of Southampton University, Molly Rudman joined Metric as the Client Services Manager in May 2021. This coincided with some significant improvements to the Metric Service Desk operations and it’s all for the better.
Molly, with the help of her team, has implemented ‘LIVE scheduling’ which has reduced our average response time over 10 working hours, this means we now respond to machine repair callouts in the quickest time. Our overall objective for customers who are covered by our maintenance contract is to reduce downtime and limit disruption to our customer’s revenue stream.
Molly’s ethos is lead every day with a customer-focused leadership, listening to customer’s needs, set realistic expectations and deliver what has been promised. To enable this, Molly has made it her priority to reach out to long-standing customers of Metric and gain feedback on their experiences as she believes this knowledge drives continuous service improvements and will help her direct the team in the right direction. She has already received many compliments from customers on how the changes have made a big improvement to their experience with Metric.