Metric is already recognised worldwide as an organisation that delivers reliable and robust hardware products. With a changing world, Metric have evolved to create a wider range of technology solutions including innovative software for today and tomorrow.
Metric Connect’s suite of solutions will enable both local authorities and the private sector to manage all aspects of parking management easily and effectively. With seamless integration, of hardware and software products.
Metric Connect can help communities reduce congestion, ensuring safer streets and cleaner air; and effectively connect people and communities.
Metric Connect solutions will help reduce administration costs and emotional frustration from parking management operations for all involved, improve compliance whilst also ensuring a fairer and more transparent processes for motorists. Below we focus on Metric Connect’s new software as a service products.
Notice Processing System
Dashbord
Our enforcement software,TicketOr2, provides a robust dashboard tailored to enhance the management of parking enforcement operations across the UK.
Its user-friendly interface allows users to effortlessly view their parking statistics at a glance, offering a clear summary of essential performance metrics. The dashboard displays issuance numbers, enabling managers to monitor the volume of tickets issued over specific time frames. This feature is vital for identifying trends and making informed decisions to optimise enforcement strategies.
Additionally, the workflow queue feature ensures that users can see the volume of tasks and are organised and prioritised, improving operational efficiency and minimising the risk of overlooked responses to correspondence.
Beyond basic statistics, TicketOr2’s dashboard includes an issuance heatmap, a valuable tool for visualising enforcement activity across different areas. This feature allows users to pinpoint hotspots where parking contraventions are most prevalent, facilitating targeted enforcement and resource allocation. The heatmap, along with other analytical tools, provides a comprehensive view of enforcement patterns, aiding managers in deploying their teams more effectively and enhancing compliance rates.
TickertOr2 Mobile
Compatible with most Android
devices
Secure user permission settings
Electronic evidence book (upload photos and notes)
Streamlined and efficient
application process
All photos are date and time stamped (including seconds)
ANPR enforcement scanning
technology
Real-time issuance and permissions to park checker
Configurable application (offers both PCN & FPN issuance)
Identifies persistent offenders
Real-time VRM look up feature (Make, Model & Colour)
Fully integrated with all products on the Metric Connect platform
Lone worker panic button with
notifications
Ticket Management
Offering a sophisticated ticket management system with a clear and intuitive user interface, TicketOr2 ensures that all information is logically organised and easily accessible. Users can efficiently search for tickets and apply filters to refine their searches, making it simple to locate specific cases or data. This functionality is designed to enhance productivity and streamline the management of parking enforcement operations.
The system also provides access to stored documents, images, CEO notes, and evidence, offering a comprehensive view of each ticket. Additionally, an audit trail is available, detailing the lifecycle of the ticket from issuance to resolution. This feature ensures transparency and accountability, allowing users to track the progress and history of each ticket. With these capabilities, TicketOr2 supports effective case management and decision-making, ultimately improving the efficiency of parking enforcement processes.
TickertOr2 Back Office
Fully integrated back-office
management suite
Configured in line with legislation and organisation’s business rules
Visual dashboard showing workflow and system stats at a glance
Web-enabled design fully supports remote working
Supports varying levels of
permission based on user role
Efficient and compliant end to end notice processing
Many processes can be fully
automated
Moving Traffic and Bus Lane CCTV enforcement
Letter creator tool for online appeals
Automated generation of statutory documents
Comprehensive reporting suite and query builder
CEO tracking module helps with operational planning
Reporting Suite
Providing a comprehensive set of financial and issuance reports, TicketOr2 offers essential insights into parking enforcement operations. These reports are designed to deliver clear and concise data, helping organisations monitor performance and make informed decisions. The system’s reporting capabilities ensure that users have access to the information they need to manage their operations effectively and efficiently.
In addition to the comprehensive report suite, TicketOr2 allows users to query the database to generate bespoke reports. This feature is particularly useful for handling complex Freedom of Information requests, enabling organisations to extract specific data tailored to their needs. By offering both standard and custom reporting options, TicketOr2 ensures that users can access and present data in a way that meets their unique requirements, enhancing transparency and accountability.
Live Tickets Map
Prioritising the safety of Civil Enforcement Officers (CEOs), our software provides tools that enhance situational awareness and operational oversight. The system includes heat maps as well as current and historical location tracking of CEOs, allowing managers to monitor their movements and ensure their safety in real-time. Additionally, users can view areas of issuance, helping to identify patterns and optimise deployment strategies to maintain efficient and secure operations.
Implementation and Configuration
Metric recognises that no two organisations operate in the same manner. Our flexible approach allows each organisation to tailor the system to meet its specific needs and workflows, ensuring optimal functionality and user satisfaction. By accommodating diverse operational requirements, it provides areas that can be customised to enhance the efficiency and effectiveness of parking enforcement processes.
Our implementation strategy is comprehensive, encompassing pre-go-live, go-live, and post-go-live phases. During the pre-go-live phase, we work closely with organisations to understand their system requirements and ensure a seamless transition. The go-live phase focuses on launching the system smoothly, with support available to address any immediate concerns. Post-go-live, we continue to provide support and make adjustments as needed, ensuring that the system continues to meet the evolving needs of the organisation. This strategic approach ensures that TicketOr2 is not only implemented successfully but also delivers long-term value and performance.
Look No Further. Contact Us Today.
Our Sales Team
Ashley Bailey
UK Sales and Customer Service Director
Christian Henly
Operation and International Sales Director
Steve McLaughlin
Sales Manager North
Alan Grimley
Sales Manager South West and Wales
John Matsushita
Sales Manager South
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